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Applies to: QuantumFix IT Services — on-site and remote IT support
By submitting an IT service request or engaging QuantumFix, you agree to be bound by these Terms and Conditions. If you do not agree, please do not proceed with a job request.
QuantumFix provides IT support, repairs, networking, cloud setup, and related technology services under the WESANA GROUP (Pty) Ltd umbrella. All services are subject to availability and the scope agreed upon at the time of quotation or job creation. Remote and on-site sessions are charged separately where applicable.
All quotations are valid for 7 days from the date of issue. Prices are quoted in South African Rand (ZAR) and exclude any third-party hardware or software costs unless explicitly stated. Final pricing is confirmed on the issued invoice.
Payment is due within 7 days of invoice. We accept EFT and card payments via PayFast. For larger projects, a 50% deposit may be required before work commences. Late payments may attract a 5% monthly interest charge.
QuantumFix technicians may require access to your devices and data during a support session. All information accessed is treated as confidential. We will not disclose, copy, or retain any personal data beyond what is necessary to perform the service. You are advised to back up data before any repair session.
All content on this website — including text, graphics, logos, and software — is the property of WESANA GROUP and protected under South African copyright law. Custom software or scripts developed for a client remain the property of WESANA GROUP unless a written agreement states otherwise.
QuantumFix shall not be liable for data loss, hardware failure beyond our control, or any indirect or consequential damages arising from our services. We strongly recommend data backups before any repair or maintenance work. Our maximum liability is limited to the amount paid for the specific job in question.
These terms are governed by the laws of the Republic of South Africa. Any disputes shall be resolved in the jurisdiction of the Gauteng courts.
Applies to: QuantumFix IT service jobs
If you are not satisfied with a completed IT support session, please contact us within 48 hours of job completion. We will assess the issue and, where fault lies with QuantumFix, re-perform the service at no additional charge. Cash or card refunds are issued at our discretion and only where the service was not rendered at all.
Third-party hardware or parts supplied as part of a job are subject to the manufacturer's warranty. QuantumFix does not offer refunds on hardware once installed, unless the part is found to be defective on arrival (DOA), in which case we will facilitate a replacement.
Submit a refund requestApplies to: QuantumFix IT service jobs
| Job status at cancellation | Cancellation fee |
|---|---|
| SUBMITTED (not yet started) | No charge — free cancellation |
| IN_PROGRESS (work has begun) | Cannot self-cancel — contact us directly to discuss options |
| AWAITING_PARTS (parts already ordered) | Cannot self-cancel — contact us directly to discuss options |
| COMPLETED | Full fee — no cancellation permitted |
Note: Once work has started, we can't self-cancel a request through the portal — contact us and we'll work out the best option together. This covers technician time already invested and any parts already ordered. Once work is completed, the full invoice applies.
Log in to your account and cancel via the My IT Requests page — free while your request is still SUBMITTED — or contact us at [email protected] once work has started. Cancellations are only effective once confirmed in writing by WESANA GROUP.
Contact us to cancelQuestions about these policies? Reach us at [email protected]